Woman refused flight as guide dog required papers

by Darren Jamieson on December 27, 2011

A blind woman was refused boarding due to her guide dog not having the correct documentation.

The airline, easyJet, has offered an apology to Joanna who was stopped from getting aboard her flight due to her guide dog’s papers.

Joanna Jones was forced to fly from Belfast to Gatwick with her guide dog aboard a completely different airline.

The dog did have on a collar tag and a harness, that’s given to official guide dogs, but Joanna was informed that the dog required a certificate for the return journey.

The airline did transfer Joanna to another flight after they were contacted by the Guide Dogs Association in Belfast.

Barry Toner, Joanna’s fiancé, who also requires an assistance dog, spoke of how he had a telephone (more…)

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Filed under: Guide Dogs,News

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